Click & Collect

Collection hours: 08:30 to 16:00, Monday to Friday.

Click & Collect is available from selected depots by prior arrangement. The collection address and instructions will be provided once your order is confirmed as ready for collection.

Orders must not be collected until you have received notification from us confirming that the goods are ready. This notification will include the relevant depot details and any specific instructions required for collection.

Customers collecting goods must quote their order number on arrival. We may also request proof of identification or company details where goods are being collected on behalf of a business.

Collection vehicles must be suitable for the size and weight of the goods ordered. Assistance with loading may be limited depending on the collection depot and customers may be required to assist with loading where appropriate.

Where customers arrange their own courier or transport provider, all collection arrangements are the responsibility of the customer. This includes ensuring the courier is suitable for the goods being collected and for any onward transport, export or delivery requirements.

All goods should be inspected at the time of collection. Once goods have been collected from our premises, responsibility for the goods, including their condition, transport, handling and any onward shipping or export, passes to the customer or their appointed courier.

Goods are packaged appropriately for standard domestic transport within mainland UK. Where goods are being transported outside mainland UK or exported, any additional packaging, protection or preparation required for onward transit or export is the responsibility of the customer or their appointed courier.

We reserve the right to allocate the most appropriate collection location depending on stock availability, product type and order size.